Print & Mail General
Can I customize and personalize my mailing?
Yes, please contact support@postgrid.com
Do you have an annual contract?
While you qualify for substantial discounts on a yearly subscription, you are not required to sign up for yearly plans.
Is your per piece pricing all inclusive?
Yes, all our per piece pricing is inclusive of printing, processing and postage rates.
Do you offer engineering and integration support?
Yes, we strive to provide an excellent and seamless experience for our customers.
Do you offer customized envelopes?
Yes, contact support@postgrid.com or sales@postgrid.com to learn more.
What is my mailing limit?
Mailing limit depends on the plan purchased, please contact sales@postgrid.com to ensure you choose the plan that is right for your business.
How soon can I get started?
Depending on the requirements the entire set up can take up anywhere from a few hours to a few days.
Do you have reseller or whitelabel programs?
We do have qualifying programs, please contact sales@postgrid.com
What is your SLA with Print and Mail API?
All orders are printed, processed and handed over to delivery within 2 business days.
How many sheets can I have in an envelope?
Maximum of 5 sheets can be in an envelope; anything additional will automatically be placed as an overweight package and charged accordingly.
Do I have a cancellation window?
Yes, any order that is placed for the day is handed over to printers at 12 AM EST next day. You have until 12 AM EST the next day to cancel your orders before it has been submitted for printing.
What are your daily cut off times to place the order?
All orders should be placed before 12am EST
Are you able to serve financial institutions and handle sensitive data?
Yes, PostGrid only works with HIPAA/SOC-II Type -II partners and is currently in the remediation phase of getting audited through third party auditors. We can provide the engagement letter for reference/Compliance and security reports. Contact ...
Are you HIPAA compliant and able to handle patient record mailings?
PostGrid Infrastructure: We are currently in the remediation phase and have engaged with third party HIPAA auditors for a thorough review. We can provide the engagement letter for reference Contact security@postgrid.com for the engagement letter. ...
Do you have non profit pricing?
Yes, please contact sales@postgrid.com
Is the per piece pricing additional from the SAAS fee?
Yes, our pricing includes a SAAS fee and all other mailings done through the platform are charged additionally.
What is the pricing for Print and Mail API?
Contact sales@postgrid.com for pricing information
Can I request for samples?
Can I request for samples?Yes, email sales@postgrid.com to request samples.
How do I create and manage webhooks?
Refer to https://docs.postgrid.com/ under webhooks for more information or contact sales@postgried.com for a product demo.
How do I create and manage contacts?
Refer to https://docs.postgrid.com/ under Contacts for more information or contact sales@postgried.com for a product demo.
Do you support registered and certified mail?
Yes, contact sales@postgrid.com or support@postgrid.com to learn more
Do you support pre made templates?
Yes, you can upload pre-made PDFs provided it meets our design guidelines.
Do you have preview options for the orders created?
We provide PDF previews for all orders (including those created in test mode). These previews should be generated a few seconds after you create an order. They can be accessed through the url property of the returned objects or on the dashboard by ...
What tracking capabilities are available on PostGrid?
Every order contains a status field with one of the following values Status Description ready The order was created successfully and will be printed on sendDate printing The order has been given to a printer and will be processed within our SLA ...
What integration capabilities does the print and mail API have?
Click here to get access to our Zapier integration. Zapier will enable you to connect over 1300 apps with PostGrid's print & mail capabilities without writing any code.
Do you have template guidelines for each collateral?
Template guidelines for all collaterals can be found here - https://docs.postgrid.com/#design
What are the delivery times for my sent mail?
All orders are printed, processed and handed over to local postal service within 2 business days Delivery times of postal carriers vary from country to country and postal types, please refer to local postal service and postage type for delivery ...
Do you support international locations?
Yes, PostGrid supports international locations. We also offer local postage rates and have partnered with local commercial printers in the country for best per piece price and volume discounts, we are currently operational in 8 countries today, ...
Can I test out the API?
Can I test out the API?Every user in your organization will be provided 2 API keys which they can access from their settings: the test key and the live key. Any API calls made with the test key operate in an isolated sandbox. None of the resources ...
What can you do with PostGrid's print and mail API?
A simple API to send letters, postcards, and cheques. You can integrate this API to automate your transactional mailings and/or provide offline sending capabilities to your users. If you just want to perform one-off sends, you can also do so directly ...
Getting Started
Access Print and Mail API documentation here - https://docs.postgrid.com/ If you have further questions or would like to request a product demo, please email sales@postgrid.com.