General
What is express mailing?
Express mailing is a special service made with an arrangement for your delivery to be expedited. In most cases your mail would be delivered within 1-3 business days by the postal service.
Do you provide return envelopes?
Yes, contact sales@postgrid.com to learn more.
Do you print brochures and catalogues?
We currently do not print brochures and catalogues, however they are in the pipeline. Contact sales@postgrid.com to be added to the waiting list.
Does your SaaS fee also include the printing and mailing cost or is that additional?
SAAS fee is to use the technology and per piece pricing for the collateral sent is additional.
Do you only do first class mail?
No, we support almost all mailing types offered by the postal carriers. Contact sales@postgrid.com for more information
Do you print custom or branded envelopes?
Yes, we support custom orDo you print custom or branded envelopes? branded envelopes. Contact sales@postgrid.com for more information.
What kind of envelopes are the letters put in?
Letters are put in a 10 double window envelope.
What is the paper and print quality of the letters, postcards and checks?
Postcards - 100lb double sided full colour bleed with gloss coating. Letters - 60lb stock quality in a 10 double window envelope Checks - 52 to 70lb stock quality in a 10 double window envelope and MICR printing.
Do you do Certified mail?
Yes, reach out to sales on sales@postgrid.com to learn about all the mailing types supported via PostGrid.
How many printers do you have in the US or Canada?
We have 20+ plus printers both in Canada and the USA. These printers are top commercial printers passing on huge volume discounts and ensure operational efficiency.
Do we have to sign up for a yearly subscription?
While you qualify for substantial discounts on a yearly subscription, you are not required to sign up for yearly plans.
Is there a minimum monthly requirement to start?
No, there is no minimum requirement to start.
What is the pricing for your platform?
Contact sales@postgrid.com for pricing information.
Do you verify all my mailing addresses?
Yes, with the print and mail API you automatically receive our address verification API for free.
When will tracking details be available on certified and registered mail?
Tracking details will be made available within 2 business days SLA.
Do you have the same capabilities internationally?
Yes, PostGrid has operations in multiple countries. contact sales@postgrid.com to learn more about our international locations and how you can enjoy local postage rates pertaining to those countries.
On what basis are my mailings prioritized?
Mailings are prioritised based on SLA agreements, order time and product plan purchased.
I need a custom HTML template, do you offer support?
Yes, please contact support@postgrid.com
I need a custom plan, how do I proceed?
Please contact sales@postgrid.com
Can I add multiple users?
Yes, request for a detailed product demonstration for product features and capabilities.
Can I customize my mailing?
Yes, please contact support@postgrid.com
What does PostGrid's support SLA include?
Response time - Business hours (9am EST - 6pm EST) Business hours - 9am EST - 6pm EST Delivery SLA - 2 Business days from the time order is received, printed and handed over to postal carriers. Uptime - https://status.postgrid.com/
Do I have a cancellation window to cancel my orders?
Yes, any order that is placed for the day is handed over to printers at 12 AM next day. You have until 12 AM EST the next day to cancel your orders before it has been submitted for printing.
Do you sign BAA?
Yes, PostGrid will sign BAA, data privacy and security paperwork.
Do you provide compliance reports?
Yes, please contact security@postgrid.com for compliance and security reports.
Do you provide delivery status?
Yes, all items sent through PostGrid are easily tracked on our dashboard. Request for a demo or book a consultation with us for a product demo. Every item is tracked right from when it is being handed over to printers, being processed and on route ...
Do you provide integration support?
Yes, contact support@postgrid.com or sales@postgrid.com for integration support.
Do you have pre-made templates?
Yes. Our pre-made templates are available on https://www.postgrid.com/template-gallery/
Do you have design guidelines for each collateral?
Yes, design guidelines can be found here https://docs.postgrid.com/#design
Can I request for samples?
Yes, you can request for samples by getting in touch with our sales representatives on sales@postgrid.com or support@postgrid.com
How do I determine the best postage type for my mailing needs?
USA: There are two main postage types in US First class - 1 to 3 business days - First class mail is typically used for transactional mail purposes like invoices, bills and so on which requires quicker SLA and has higher sensitivity with regards to ...
Do you support international locations?
PostGrid offers solutions Internationally. This means you enjoy local SLA, postal rates, data sources and best pricing. Get in touch with us to know which countries we support. All print and mail partners are screened to PostGrid’s standards and the ...
What are the standard delivery times with PostGrid?
All orders are printed, processed and handed over to local postal service within 2 business days Delivery times vary from country to country and postal types, please refer to local postal service and postage type for delivery timelines.
What analytics and trackings are provided?
Usage: Clear indication of API calls, limit available and limit used is indicated Tracking: Print and Mail - Status of mail sent is tracked right from the stage of when order is placed, ready to be printed, printed and processed and on route to ...
How secure and reliable are PostGrid’s solutions ?
PostGrid’s Print and Mail solutions internally follow and abide by all data, privacy and security protocols as per local regulations and requirements. All of PostGrid’s partners are thoroughly screened and onboarded only if they meet our standards. ...
What are PostGrid’s Capabilities?
PostGrid allows companies and businesses to build on top, scale or add to their existing technology and infrastructure to automate address verification and print and mail operations in a seamless and efficient way. PostGrid’s API allows you to ...